General Complaints Procedure
The School has a General Complaints Procedure, a full copy of which can be obtained from the school. The procedure should be used for all complaints about the school except those in relation to a child's special educational needs or complaints about the curriculum. There are separate procedures for these types of complaint.
Stage 1 - Informal Complaints will be dealt with and hopefully resolved by the class teachers, Progress Managers or Department or in some cases Assistant Headteachers and Deputy Headteacher.
In the event of the complaint not being resolved by a member of staff, the complaint should be addressed to the Headteacher either verbally or in writing and resolved within five days.
If the complaint is still not resolved Stage 2 - Formal complaints procedure will be followed and the complainant advised to write to the Chair of Governors. If the complaint is still not resolved then the complaint should be made to the Local Education Authority, 16 Lord Street, Wrexham and after this to the Local Government Ombudsman. An outline of the procedures is shown below.
Our school welcomes communication from parents. It is an important aspect of our partnership agreement. Where possible, parents with serious concerns will be seen immediately by a senior member of staff.
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